Refund policy

Butterè Skin: Return and Refund Policy

At Butterè Skin, we are committed to providing you with the highest-quality skincare products designed to nurture your natural radiance. Your satisfaction is our priority, and we want you to feel confident and delighted with every purchase. If for any reason you are not completely satisfied with your order, we are here to help guide you through our return and refund process.

1. Return Policy

We understand that sometimes a product may not meet your expectations, and we want to ensure that your shopping experience with us is as seamless as possible.

Eligibility for Returns:

  • You may return your products within 30 days of purchase for a full refund or exchange. The 30-day period begins from the date your order was delivered to you.
  • To be eligible for a return, items must be unused, unopened, and in their original, undamaged packaging.
  • If you’ve used or partially used the product, we may still be able to offer an exchange or store credit, depending on the circumstances and the condition of the product.

Non-Returnable Items:

  • Opened or used products (unless there is a manufacturing defect).
  • Gift cards, sale items, or special promotional items.
  • Products purchased from third-party retailers or resellers.

How to Initiate a Return:

  1. Please contact our Customer Service team at buttereskin@gmail.com or via our website’s contact form with your order number and details about the product you wish to return.
  2. Our team will provide you with return instructions and a return authorization (RA) number.
  3. For your protection, please send your return via a traceable shipping method. Amara Luxe Skin is not responsible for lost or damaged returns that are not sent using a trackable service.

Once we receive and inspect your return, we will process your refund or exchange promptly.

2. Refund Policy

Refund Process:

  • If you are eligible for a refund, we will issue it to your original method of payment once we have received the returned items and confirmed that they meet our return criteria.
  • Refunds may take 5-10 business days to process, depending on your payment provider or bank. You will receive an email confirmation once your refund has been processed.
  • Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a mistake made by us (e.g., incorrect or damaged items).

3. Exchanges

If you wish to exchange a product for a different item or size, please reach out to our Customer Service team at buttereskin@gmail.com. Exchanges are subject to availability, and we will gladly assist you in selecting an alternative product or shade.

4. Damaged or Incorrect Items

We take great care in packaging and handling your order, but in the rare case that you receive a damaged or incorrect item, please notify us immediately at buttereskin@gmail.com. We will provide you with a return shipping label and promptly send out a replacement at no additional charge.

Please keep the original packaging and take a photo of the damage so that we can expedite the process.

5. International Returns

For international returns (outside of the United States), please note:

  • Customers are responsible for return shipping costs.
  • Import duties and taxes on international returns are non-refundable.
  • International returns may take longer to process due to customs procedures.

6. Contact Us

If you have any questions regarding our return and refund policy, or if you need assistance with your return, please don’t hesitate to reach out to our Customer Service team at:

Email: buttereskin@gmail.com
Website: www.buttereskin.com

We are here to ensure you have a pleasant shopping experience with Butterè Skin, and we truly value your trust in our products.

This return and refund policy is designed to ensure that you have a smooth, hassle-free experience when purchasing from Butterè Skin. Your satisfaction and natural radiance are our top priority!