Reach out
Contact us within 30 days of delivery with your order number and what you’d like to do.
Delivery & care
Shipping & returns, made simple.
From our hands to yours, with care at every step. Here’s exactly what to expect — and how easy it is if something isn’t quite right.
On orders $75+
Complimentary shippingApplied automatically at checkout
1–2 days
Order processingMonday to Friday
30 days
To start a returnFrom your delivery date
From order to doorstep
- 1 Order placedYou’ll get an instant confirmation by email.
- 2 Carefully packedHand-checked and prepared within 1–2 business days.
- 3 On its wayWe email your tracking the moment it ships.
- 4 DeliveredYour ritual arrives, ready to enjoy.
Shipping options
Destination & method
Estimated time
Cost
Standard shippingMost popular
3–5 business days
Free over $75 · else calculated
Express shipping
1–3 business days
Calculated at checkout
InternationalDuties may apply
7–14 business days
Calculated at checkout
Estimated transit times exclude processing. Exact rates are confirmed at checkout.
Returns & exchanges
We want you to love your ritual. If it’s not right, here’s how to make it right — in three simple steps.
Pack it up
We’ll guide you on returning your item. Keep it in good condition and include your details.
Refund or exchange
Once received and inspected, we’ll process your refund or send your exchange right away.
The refund process
Once your return is received and inspected, your refund is issued to the original payment method. Please allow 5–10 business days for it to appear, depending on your bank.
International shipping
We ship to many destinations worldwide. Duties and taxes may apply on delivery depending on your country. Available destinations and rates are shown at checkout.
Need a hand?
Track your order or talk to us.
Your order status is always a click away — and our team is here for anything else.